Casa Dos Torres: Bed & Breakfast. Terms and Conditions.


Thank you for choosing to book with Casa Dos Torres Bed & Breakfast. We look forward to welcoming you to our family home. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below.


The price includes accommodation and a full buffet breakfast (with a hot option).

Vegetarians or guests with special dietary needs are catered for but we must know your requirements prior to arrival.

Booking Confirmation & Reservation Fee:

Currently, to confirm a reservation, we do ask for a nominal reservation fee (usually about 10%) or credit card details.

All bookings made by email are confirmed by email. Bookings by telephone are again confirmed by email.

Our reservation fee is essential as a safeguard against any “no show”.

Cancellation of booking.

By making your booking, our agreement is a legal contract and you agree to our terms and conditions.

Should your travel arrangements change you should inform us as soon as is practicable to allow us to reallocate the room(s).

If you need to cancel a reservation, for whatever legitimate reason, we are happy to transfer your booking to another date, if possible.

Any money paid will be transferable to the other reservation.

If an alternative date is not feasible, then any fee paid will be deemed non-refundable. The complete cancellation of a reservation with no alternative acceptable will therefore result in this fee being forfeited. Guests would have to claim on their travel insurance to recoup this loss. An invoice to this affect can be provided.

Any cancellation made within 1 week of arrival * will result in the whole cost of your stay being payable. (Extraordinary circumstances will be considered.) Again, travel insurance should cover this.

(*Please note that Whole of House bookings need to be paid in full at least two weeks prior to your arrival).


Non-availability of Accommodation. (Our liability).

Casa Dos Torres would only cancel your stay if your accommodation became unavailable for unavoidable reasons of a personal nature and us having given you adequate warning. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then, had a reservation fee been paid it would be refunded. Our liability would not extend beyond this refund.

An exception to this would be for reasons beyond our control ie. a “force majeure“.



The balance of any payment can be made at Casa Dos Torres when you are there by either cash, credit or debit card. We do not accept Amex cards.

Please note, all Whole of House reservations need to be settled before at least two weeks before arrival either by bank transfer or credit card.

All credit card transactions are secure. No data collected is offered to third parties for any reason. All transactions comply with the relevant legal requirements at the time of the transaction.



Small dogs are accepted at Casa Dos Torres by prior consent.


Acceptance of Children.

We welcome children of ages 12 years and above. Younger children may be permitted on request but this information must be divulged at the time of booking.



Your accommodation will be available to you from 1.00pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing rooms. However, you may drop of your bags and check-in at an earlier time by prior arrangement.

It is much appreciated if you will notify us of your estimated time of arrival (a telephone call or an email the day before or on the morning of arrival is fine).

Please ensure you contact us to let us know if you will be arriving later than 8.00pm and inform us of your new estimated time of arrival. We do not normally accept guests after 11.00pm unless under exceptional circumstances and with prior warning.


Room Vacation.

Please try and vacate your room by midday, unless otherwise arranged.

If you have a late plane to catch, baggage can be left in the garage and collected prior to leaving.


It is recommended not to leave opened packets of food in your rooms. These attract ants. We accept that snacks and drinks can be consumed in the rooms but care should be taken to avoid spillage etc.


There is a no smoking policy in force within Casa Dos Torres itself. .

Smoking in the garden is acceptable.

There is a fire alarm system in operation and if this is set off by guests smoking anywhere in the house you will be asked to vacate the premises and forfeit any monies paid, this is non-negotiable.


Damages and Breakages.

Please take care when staying in our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. We ask is that you do report any incidents when they occur. We do not normally charge for minor breakages, but we may charge you for repair or making good if the damage or breakage is significant.



We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.


Privacy Policy.

Any data collected during the course of this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party.